Chapter 5 Business Intelligence
Broad category of applications, technologies, and processes. Bi helps answer questions for businesses. Excel is the most popular BI tool.
Dashboards – specifically designed for use of managers and others
Chapter 6 Ethics and Privacy
Privacy and Policy
Chapter 7 Information Security
All processes and policies are designed to protect an organization info and information systems.
Threats to Info Systems
Human errors
Social Engineering
Deliberate threats to IS
What orgs can do to protect info resources
A risk is the probability that a threat will impact an info resource. Risk management is used to control risk.
Controls – Physical controls, access controls, authorization, communication controls. anti malware, encryption, VPN – extends company security virtually private networks.
Chapter 8 Social Computing
Combines social behavior and traditional IS to create value.
Web 2.0 includes blogging, wikis, social networks, collaboration tools.
Chapter 9 E business and e commerce
Chapter 10 Wireless Mobile Computing
Wireless Transmission – Microwaves
GEO – geostationary earth orbit
MEO – medium earth orbit
LEO – low earth orbit
GPS – global positioning systems are supported by 24 MEO satellites worldwide
Internet over satellite
Radio – Newer services use satellite transmission
Infrared – Red light transmission
Wireless computers and access
Bluetooth, ultra wideband, near field communication, mesh network, wifi/mifi
Mobile computing will be based on location services.
Chapter 11 Information Systems Within the Org
Processing can either be in batches or transactional (real-time)
Functional Area Info Systems – Support a specific part of the org
ERP systems – Adopt a business process view of the overall org to integrate planning, management, and use of all org processes
Chapter 12 Customer Relationship Management
CRM is important for any and all businesses
Customer facing applications – These include salesforce, customer facing websites
Chapter 13 Supply Chain Management
It’s the flow of materials into and meney from raw materials.
SCM the goal is to improve the processes a company uses to acquire the raw materials it needs to produce a product or service and then deliver that product to its customers.
5 components include;
Plan, Source, Make, Deliver, Return
Informations sytems are best poised to handle this since it manages all transactional information.
Christopher Sandoli 
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